About Us
Our company was established in 1965 with our original family owners continuing to be involved. We have grown to become one of New Zealand’s largest group of giftware stores. Our range is diverse and promotes New Zealand and our way of life. Our collections often capture the essence of old New Zealand days or serve as a reminder of your journeys around Aotearoa, gifts for friends and family with a particular New Zealand flavour.
We are proud to embrace New Zealand’s unique culture in our stores where you will find items handmade or designed by local kiwi’s, many of whom we have formed solid relationships with when our business was founded in 1965.
Customer service is a key focus for us. We want to ensure our customers’ expectations are exceeded when they shop with us. Our staff are courteous, motivated, and trained to provide excellent service and our business is backed by our close-knit management team.
Why Shop with Us?
Our Stores are Quality Assured
Our collections and service is underpinned by our ‘Satisfaction Guaranteed’ policy.
We back our policy up 100% and we promote “satisfaction guaranteed” throughout our stores. We offer you a 100% guarantee. If you are not happy with your product, send it back to us within 30 days of the date of purchase, in the original packaging and we will replace it for you!
We offer Local Shipping
Local and reliable shipping can be arranged on request at selected stores.
Our Mission Statement
Our mission statement is ‘Sharing memories and experiences of New Zealand’. We take pride in our stores to bring to you locally made and gorgeous giftware, homeware, keepsakes and adventure clothing with local flavour. We strive to be the best in our customer service with our awesome team of friendly and helpful staff.
Our Vision
‘To be simply the best’
Returns and Exchanges policy
Our quality is important to us. As most of our goods are hand-made be prepared to accept some minor imperfections and variations in the products. Returns because of quality issues will be accepted up to 5 days from receipt of goods. Please return items in its original condition and original packaging, with proof of purchase. If goods are damaged in return because of inadequate packaging no refund will be made. Please choose carefully as no refunds will be made for any other reason than quality.
We are happy to offer you a credit note valid for two months or an exchange but you will be responsible for returning and forwarding shipping charges. Courier return goods by Courier Post and remember to include your details. No refund on freight charges.